When you place a preorder, you’re reserving an item before it officially becomes available. Payment is made at the time of the preorder, and your item will be shipped once it’s in stock, with estimated delivery dates provided on the product page.

Preordered items typically take about 1 to 2 months to be manufactured, followed by an additional 1 to 2 weeks for in-house packing and shipping. We will keep you informed with regular email updates throughout the process to ensure you stay updated on the status of your preorder.

Size and fit information can be found on each product page, where a specific size chart is provided. Additionally, you can refer to our generic size chart for tops and bottoms, which is available on our website for further guidance.

You can shop in the currency options available on our website, which are automatically adjusted based on your location or selected in the currency dropdown menu. Please note that the final transaction will be processed in the currency displayed at checkout.

To track your order, simply use the tracking link provided in your shipping confirmation email. You can also log into your account on our website to view your order status and tracking information.

At Wkey, we want you to love your purchase. That’s why we offer a straightforward 14-day guarantee for refunds and exchanges. If for any reason you're not satisfied, simply request a return or exchange within 14 days of receiving your order.

Unlike other companies that may have complicated return policies, we make it easy. Whether you need a new size, different color, or want to return an item, we’ve got you covered—no hassle involved!

You'll know your order was successful if you receive an order confirmation on the website and a follow-up email with details like your order number and purchase summary. You can also check your order status through your account or see the payment reflected in your bank or payment method.