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Shipping policy

Shipping Policy

Last Updated: July 4

At WKEY, we’re committed to delivering premium athletic apparel built for those who push forward—mentally and physically. Please read the shipping details below carefully, especially if your order includes pre-order items.

Processing Time for Ready-to-Ship Items

  • Standard Processing Time: 1–3 business days

  • High-Demand Periods (e.g. launch drops): May take up to 5 business days

Shipping Times & Rates

Canada & U.S.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International

  • Standard International Shipping: 7–14 business days

  • Exact shipping rates are calculated at checkout.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking link to activate.

Pre-Orders

WKEY occasionally offers exclusive pre-order items—these are products not yet manufactured, made available for early purchase in limited quantities.

Pre-Order Timeline

  • Production Time: 1–3 months (depending on the product)

  • Processing After Production: 5–10 business days

  • Shipping Time: Depends on the shipping method chosen at checkout (see above)

⏳ Please note: When purchasing a pre-order item, you're securing your product before it’s made. Your patience supports sustainable production and ensures exclusivity.

Mixing Pre-Order & Ready-to-Ship Items

  • If your order includes both pre-order and in-stock items, they will ship together once the pre-order item is ready.

  • To receive in-stock items sooner, we recommend placing a separate order.

Refunds & Cancellations for Pre-Orders

  • All pre-orders are final sale and non-refundable.

  • No cancellations or changes can be made once a pre-order is placed.

  • This policy helps us prevent overproduction and maintain accurate inventory planning.

Customs, Duties & Taxes

International orders may be subject to additional duties or customs fees. These are not included in the shipping rate and are the responsibility of the customer.

Delays

While we do our best to stick to our timelines, unexpected production or logistics delays can occur. If delays happen, we’ll notify you via email and keep you updated every step of the way.

Lost or Damaged Packages

If your package arrives damaged or goes missing, please reach out to us at support@wkeyapparel.com within 7 days of delivery. We’ll investigate and find a solution as quickly as possible.

Thank You for Supporting the WKEY Movement

Every item you buy especially a pre-order helps us stay independent and mission-driven. Your trust fuels our ability to deliver bold, meaningful apparel for those who never stop pushing forward.